1. Overview

This Refund Policy outlines the terms and conditions under which refunds may be issued on the SwiftTrades platform. As a B2B trading platform, transactions occur directly between buyers and suppliers, and refund eligibility depends on various factors.

2. Platform Fees

2.1 Non-Refundable Fees: Platform subscription fees and listing fees are generally non-refundable once services have been provided.

2.2 Exception Cases: Refunds for platform fees may be considered if:

• Technical errors prevent access to purchased services

• Services were not delivered as described

• Duplicate charges occurred due to system error

3. Transaction Refunds

3.1 Direct Transactions: Refunds for product purchases are negotiated directly between buyers and suppliers. SwiftTrades does not control supplier refund policies but encourages fair business practices.

3.2 Dispute Resolution: In case of disputes, we recommend:

• Contacting the supplier directly first

• Reviewing the agreed-upon terms in the accepted quotation

• Documenting all communication and evidence

• Contacting our support team for mediation assistance

4. Refund Eligibility Criteria

Refunds may be considered eligible under the following circumstances:

4.1 Non-Delivery: Products were not delivered within the agreed timeframe and the supplier is unresponsive.

4.2 Significant Misrepresentation: Received products materially differ from the specifications provided in the listing or quotation.

4.3 Defective Products: Products arrive damaged or defective and the supplier refuses to provide remedy.

4.4 Fraudulent Activity: Evidence of fraudulent behavior by the supplier.

5. Refund Process

To request a refund:

Step 1: Contact the supplier directly to resolve the issue within 7 days of receiving the product or discovering the issue.

Step 2: If unresolved, submit a formal dispute through your SwiftTrades account dashboard with:

• Order details and documentation

• Description of the issue with evidence (photos, communications)

• Desired resolution

Step 3: Our team will review the case within 5-7 business days and facilitate communication between parties.

Step 4: If mediation fails, the case may be escalated for final resolution.

6. Refund Timeline

6.1 Platform Fee Refunds: If approved, refunds are processed within 7-10 business days to the original payment method.

6.2 Transaction Refunds: Timeline depends on supplier cooperation and payment method used. Bank transfers may take 10-15 business days.

7. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Buyer's remorse or change of mind after accepting a quotation

• Products meet specifications but don't match buyer's expectations

• Minor cosmetic differences that don't affect functionality

• Buyer fails to inspect products within agreed timeframe

• Custom-made or special-order products (unless defective)

• Services already rendered or products already used

8. Partial Refunds

Partial refunds may be offered in cases where:

• Only part of the order was affected

• Minor defects are present but product is still usable

• Both parties agree to a partial settlement

9. Chargebacks

Initiating a chargeback without first attempting to resolve the issue through our platform may result in account suspension. Please contact our support team before disputing charges with your bank.

10. Changes to Policy

We reserve the right to modify this Refund Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the updated policy.

11. Contact for Refund Issues

For refund inquiries or dispute resolution assistance:

Email: refunds@swifttrades.biz

Subject: Refund Request - Order #[Your Order Number]