SwiftTrades
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Frequently Asked Questions

Find answers to common questions about SwiftTrades

General

SwiftTrades is a B2B trading platform that connects Chinese suppliers with Saudi buyers. We provide a secure, transparent marketplace for international trade between China and Saudi Arabia.

Suppliers register, get verified, and list their products. Buyers browse products anonymously, submit Request for Quotations (RFQs), compare quotes, and place orders directly through the platform.

Registration is free for both buyers and suppliers. However, suppliers may need to pay listing fees or subscription fees to access premium features. Please check our pricing page for details.

For Suppliers

Click "Sign Up" and select "Chinese Supplier." Fill in your company details, upload business licenses and certifications, and submit for admin approval. Approval typically takes 1-3 business days.

You need to provide: Business license, company registration certificate, tax ID (optional), product certifications (if applicable), and factory images (optional but recommended).

Our admin team reviews applications within 1-3 business days. You will receive an email notification once your application is approved or if additional information is needed.

After approval, go to your dashboard and click "Add Product." Fill in product details, specifications, pricing, upload images, and submit for approval. Products must be approved before they appear to buyers.

No. Buyers can browse products anonymously without seeing supplier details. Your company information is only revealed when you respond to an RFQ or when a buyer places an order.

For Buyers

Click "Sign Up" and select "Saudi Buyer." Fill in your company details and business registration number. Buyer accounts are typically activated immediately after registration.

Limited browsing is available, but you need to register to view full product specifications, submit RFQs, and place orders.

RFQ stands for Request for Quotation. It's a formal request sent to suppliers specifying your product requirements, quantity, and delivery timeline. Suppliers respond with quotes, allowing you to compare and choose the best offer.

After submitting an RFQ, you will receive quotes from multiple suppliers. Compare them based on price, lead time, product specifications, and supplier ratings to make an informed decision.

Payment terms are negotiated directly with the supplier. SwiftTrades may offer secure payment options for certain transactions. Always review payment terms before confirming an order.

Orders & Shipping

Once your order is confirmed and shipped, you will receive a tracking number. You can track the shipment through your SwiftTrades dashboard or directly with the shipping carrier.

Contact the supplier directly through the platform messaging system. If the issue is not resolved, contact our support team for mediation assistance.

Document the issue with photos immediately. Contact the supplier within 7 days of receiving the shipment. If unresolved, file a dispute through your dashboard for our team to assist.

Cancellation and modification policies vary by supplier. Contact the supplier immediately if you need to make changes. Orders that have already been shipped cannot be canceled.

Security & Trust

We verify business licenses, company registration documents, and review supplier credentials before approval. However, buyers should also conduct their own due diligence.

Yes. We use industry-standard encryption and security measures to protect your payment information. We never store full credit card details on our servers.

Report suspicious activity immediately to our support team at support@swifttrades.biz. Provide all relevant details and evidence. We take fraud seriously and will investigate promptly.

First, try to resolve issues directly with the other party. If unsuccessful, file a formal dispute through your dashboard. Our team will review the case and facilitate mediation.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.

Email: support@swifttrades.biz